FAQ

Welcome to the STI Technical Support page for Frequently Asked Questions.

Contents 1 How do I contact STI for help? 2 What are the STI mail server names? 2.1 Does STI require smtp authentication? 2.2 How can I check my mail without setting up an email program? 3 Do you have a Frequently Asked Questions page for DSL? 4 Where can I learn more about the STI Junkmail Filter? 5 How can I change my password? 6 What if my question isn't answered here?

How do I contact STI for help?

For customer service and new accounts, you may call us at 559-683-4611 or 209-966-3636. If you are not in the Oakhurst/Mariposa area, call us toll free at 1-877-658-4611.

For technical support, you may call us at 559-641-9000 or 209-966-9888. If you are not in the Oakhurst/Mariposa area, call us toll free at 1-877-447-7362.

Our email address is support@sti.net.

Fax number: 559-692-9111

What are the STI mail server names?

Incoming (POP3): mail.sti.net

• Port 110

Outgoing (SMTP): smtpa.sti.net

• Port 587, with authentication, no SSL

Does STI require smtp authentication?

Yes, we do. See SMTP Authentication for help configuring your email program.

How can I check my mail without setting up an email program?

STI provides Webmail so you can check your email without setting up an email program. We recommend this option when you are travelling or need to use a borrowed computer.

Do you have a Frequently Asked Questions page for DSL?

Yes, we do, DSL FAQ.

Where can I learn more about the STI Junkmail Filter?

See Junkmail Filter.

How can I change my password?

You may change your password at https://www.sti.net/secure/acp, the STI Account Control Panel.

What if my question isn't answered here?

For questions specific to your STI connection and email, call or contact us.

For general questions about the Internet, your computer, and programs installed on your computer, you can learn a lot using your favorite search engine.